When a coordinated wave of fake reviews dropped our rating from a 4.6 to a 4.1...

https://www.scribd.com/document/1017140581/Is-Review-Removal-Enough-or-Do-You-Need-Reputation-Building-Too-213477

When a coordinated wave of fake reviews dropped our rating from a 4.6 to a 4.1 overnight, I saw our lead volume plummet. Dealing with review bombing feels personal, but it’s actually a technical battle