Voice AI can sometimes mix up details, like confusing order numbers B3172 and...

https://josuesbestword.quillnesty.com/posts/what-should-be-on-a-pre-launch-checklist-for-a-voice-ai-agent

Voice AI can sometimes mix up details, like confusing order numbers B3172 and B3712. This post explores how identifier readback—repeating key info aloud—and risk-tiered verification help catch such errors before they affect customers