Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://www.list-bookmarks.win/voice-ai-can-slip-up-by-mishearing-or-misinterpreting-info-leading-to-wrong

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy