Online negativity feels personal, but your reaction determines the long-term...

https://wiki-zine.win/index.php/Why_Reputation_Hits_Sink_Small_Businesses_(And_Why_Big_Corps_Don%E2%80%99t_Care)

Online negativity feels personal, but your reaction determines the long-term impact on your business. Ignoring harmful content often leads to silent lost sales as potential customers get scared off by unanswered accusations