After 12 years in CX ops and testing top AI vendors, I see real change coming...

https://www.tool-bookmarks.win/after-testing-ai-customer-service-platforms-for-years-i-ve-seen-big-shifts

After 12 years in CX ops and testing top AI vendors, I see real change coming in 2026. Some platforms help agents assist customers faster, boosting productivity by 40%, but full resolutions still need a human touch